How do I remove lost 2FA authentication from my account?
Symprex cannot disable 2FA on an account based solely on a user's request. Since this is a frequent method for unauthorized access to secure accounts, Symprex must remain alert to any attempts to bypass 2FA protocols.
Disabling 2FA would enable an attacker to make harmful alterations to email signatures across the company, so it's crucial we verify the legitimacy of such requests.
Therefore, we highly recommend that users securely store the recovery passwords shown when 2FA is activated on an account.
If a request to disable 2FA is received, our support team will attempt to reach your company through alternative channels to verify the legitimacy of the request.
If we are unable to confirm these details, we will be unable to remove 2FA on the affected account.
Disabling 2FA would enable an attacker to make harmful alterations to email signatures across the company, so it's crucial we verify the legitimacy of such requests.
Therefore, we highly recommend that users securely store the recovery passwords shown when 2FA is activated on an account.
If a request to disable 2FA is received, our support team will attempt to reach your company through alternative channels to verify the legitimacy of the request.
If we are unable to confirm these details, we will be unable to remove 2FA on the affected account.