Signature 365 Support hours and SLA's

The Symprex customer support team can be contacted via email, by raising/updating a support ticket, or by using the chat service on helpdesk.symprex.com.

The team is available 8:00 AM to 12:00 AM GMT/BST Monday through Friday; we are in some cases able to offer out of hours support for customers with advanced arrangement.

Signature 365 global and regional core services are hosted using high availability architecture, backed with automated monitoring tools to ensure the service is always available for our customers. These services are monitored 24/7 by our internal teams to ensure any issues are identified and resolved.

Our support response SLA's are detailed below.